Refund policy
Returns
Your Satisfaction, Guaranteed
At Pondoz, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our returns policy ensures a hassle-free experience if you aren’t completely happy.
30-Day Money-Back Guarantee
We’re confident that our products will enhance your skiing experience, but if you’re not completely satisfied, we offer a 30-day money-back guarantee. Here’s how it works:
- Contact Us within 30 days of receiving your product.
- Return It to us in its original condition.
- Receive a Full Refund once we process your return.
Returns Process
- Email our support team with your order number and reason for return.
- Ship the item back to us using the instructions provided.
- Refund issued within [X business days] after we receive and inspect your return.
Please note, we can only offer refunds on products purchased directly through our website. Shipping costs are non-refundable unless the product arrives damaged or defective.
If you have any questions, feel free to reach out. We’re here to help!
